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Internet Policies
It is Showerbuddy policy to respect and protect the privacy of our customers and the users of showerbuddy.com (hereinafter,
the "Site"). Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet
Privacy Statement.
Placing Orders and Information Collection
Showerbuddy collects information from the users of the Site at several different points on the Site. For example, we collect and/or request
information when a user:
1) Places an Order
2) Registers on the showerbuddy.com Site
3) Requests notification of an order status
4) Participates in an online
sweepstakes or survey
5) Applies for a Credit Card
6) Requests a Catalog
7) Submits an E-mail
In order to fulfill the requests of Site users in the above instances, the user
may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by Showerbuddy to contact the user.
Gathering and Sharing of Information, Links to External and Cobranded Web sites
We monitor traffic patterns on the Site and gather broad demographic information for aggregate use to analyze trends and administer
the Site in order to improve its layout and design and to permit Site personalization and streamlining to create the best shopping experience we can for our users. In order to perform analysis permitting such personalization
and improvement of site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying
information. Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.
s
We use a credit card processing company to bill
purchasers of goods and services from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling
and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. name, address, and as appropriate payment information).
Additionally, we partner
with trusted third parties to provide Site users with Showerbuddy approved unique offers or services which may be of value to our users. In such instances, we will share a user's name and address with a trusted third party
to enable them to notify the user of the unique offer or service. We will never provide credit card information and you will always be provided with the opportunity to unsubscribe from any such list.
We may
provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users.
This includes exchanging information with other companies for purposes of fraud and credit risk reduction.
Our Site also contains links to external Internet sites as well as cobranded sites, which may be operated by an
external party and they may have privacy practices that differ from those here at showerbuddy.com. A cobranded site is a Web site, usually operated by a third-party, and displaying that third-party's name along with the
Showerbuddy name and logo. Such cobranded sites offer Showerbuddy approved goods or services to our users. When you click on links that take you to such external or cobranded sites, you will be subject to their privacy
policies, and we encourage you to become familiar with that party's privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by
Showerbuddy on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other Web sites, uses of the information collected by other Web sites, or
the content of those other Web sites.
Consent
By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of Use
INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by Showerbuddy as disclosed in this Internet Privacy Statement. We may revise
this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically
visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.
Surveys & Contests
From time-to-time we may request information from the users of the
Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact
information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to
improve the user's experience on the Site.
Security Information
Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that
Information is protected both online and off-line.
We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is
encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator
and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also protect user-
information off-line. All of the information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the
information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and
privacy practices.
If you have any questions about the security at our Site, you can send an e-mail to service@showerbuddy.com.
E-Mail Communications
From time to time, we'd like to send you an email announcement of new products, promotions, special discounts, changes in our shipping policies, etc. that we
believe will be of value to you as a customer of ShowerBuddy. We promise not to annoy you with too many announcements. If you would like to opt-out of this email communication, you can do so by clicking
"Unsubscribe" at the bottom of any of the emails you receive from us. Your email address will then be permanently deleted from all future communications. Or, if you'd like to opt-out now, just click on this link
to "Unsubscribe" via email.
Cookies
You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E-
commerce merchants, including Showerbuddy. A cookie is a piece of data stored on a user's hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site
to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of items in your shopping cart between visits. However, if a user rejects the cookie, they may still use our Site
although we will be unable to provide our users with the personalized shopping experience we can offer using the cookie data. If you have any questions about our use of cookies, please contact us at service@showerbuddy.com
Special Offers, Account Updates and Opting Out
Showerbuddy occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.
We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to 'opt-out' of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.
For example, our e-mail messages have an "unsubscribe" feature for users of the Site who buy from us, but don't want to be notified about special offers in the future. Users can simply "Reply" back to the e-mail message and type "unsubscribe" in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e- mail address, he or she should include the other addresses as well to ensure proper updating of their account information.
Users of the Site can always update the personally identifying information that they have provided to simply by accessing and updating their account information on the Site or by e-mailing us at sevice@showerbuddy.com.
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Privacy Statement
Your privacy is as important to us as it is to you. It is not Zoe Industries’ policy to sell or rent
information about our customers. At Zoe Industries, we save information and/E-mail addresses if we think well need to refer to them later when we communicate with you.
We never share or sell any information to third
parties.
Safe Shopping Policy
Each online purchase you make from Zoe Industries is backed by our security and
privacy statement. Our secure server software encrypts personal information, ensuring that Internet transactions stay private and protected. No Credit Card Risk. We utilize SSL Technology (Secured
Sockets Layer) which uses advanced encryption methods to ensure that the information you send us is secure.
Free Shipping
Showerbuddy.com offers FREE shipping
for most items as long as they are shipped within the Continental US (excluding Canada, Hawaii and Alaska, tax free except in Arizona). Please call for shipping charges 480-860-6876. Your order will likely be shipped via UPS . In some circumstances, we may choose another highly qualified party. Orders normally leave our manufacturer warehouse within one or two business days. (For example order an item on Friday, Saturday or Sunday and it will ship on Monday. Order it Monday and it ships on Tuesday.) Accounts that have different bill to and ship to addresses and/or use a free public mail server such as Hot mail rather than a Company or direct ISP account may require added processing time and can delay shipment a bit. Please make sure you enter the correct information in the correct fields on our order forms.
We also offer UPS Next Day Air See FAQ
UPS 2nd Day Air
UPS Three Day Select [US only]
Call 1-480-860-6876 or e mail for additional charges
All products shipped by
showerbuddy.com are traceable. Customers will receive tracking information of shipped orders directly by E-mail from showerbuddy.com
on the day after shipment. You can visit UPS web site with the tracking number we supply
International Orders
Our standard delivery area is within the lower 48 continental United States. Most items can
be shipped to Alaska, Hawaii, US Territories or even internationally (additional shipping charges will be incurred). To contact us regarding shipping outside of the continental US, please send e-mail to sales@showerbuddy.com
or call 1-480-860-9242 and we will provide a shipping quote prior to processing.
Wrong Products Received
If you are shipped a different product than you
ordered, please contact us at info@ showerbuddy.com or 1-888-287-1757 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship back. We will pay the freight back and ship the correct product freight free.
Defective Products
If the product you receive has manufacturing defects, contact us at sales@showerbuddy.com or call 1-480-860-6876 within 48 hours of receiving the product and s
howerbuddy.com
will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective 15% handling charge and if the item is a nonreturnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
General Returns
Return Policy
Some Items Cannot Be Returned! Most Items Carry A 15% restocking fee
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Some popular items can be exchanged for merchandise credit without a restocking fee. Custom sinks are not returnable
If showerbuddy.com
ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply. Freight charges are nonrefundable.
The following is a list of nonreturnable, nonrefundable merchandise:
* Whirlpools
* Bathtubs
* Shower Enclosures
* Shower Tub Glass Doors
* Sinks with custom Holes Added
Once an order for any item mentioned above has been placed. It cannot be canceled and it cannot be returned. All other products CAN be exchanged if you follow the rules, but are subject to a 15% restocking fee on any exchange or a 15% fee on any return for credit to your credit card.
All Returned Are Subject To The Following Rules:
Material must arrive back in the manufacturer's original packaging with all accessories and in perfect condition. You must
get return instructions and an RAG number from a showerbuddy.com representative before making a return. You must pay freight back to the location specified in showerbuddy.com's
RGA Instructions. This address may be different than the address from where we originally shipped the item. All returns must be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no return’s or exchanges can be made.
If any of these 4 conditions has not been satisfied, YOU CANNOT receive a return credit or exchange.
To return an item, please call our Customer Service Department at
1-480-860-6876 and a showerbuddy.com representative will issue a return goods authorization number (RGA) and assist you with return shipping instructions.In order to get an RGA, you will have to E-mail or fax us
stating that you agree to the applicable 15% restocking fee per the schedule above. Credits are normally issued within 5 business days from when we have received the product back. This return policy is for your protection and
our protection. No exceptions will be made to these rules.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order
has not been shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform your of the status of your order and advise you whether or not the order can be canceled for a full
refund. Once at item is shipped the terms or our Returns policy will take effect. In some cases a custom, special order item may be nonreturnable and/or non-cancelable.
Manufacturer Warranty Protection
We want you to be happy with your product, 100% satisfaction guaranteed
We sell only quality products from leading industry manufacturers. All
products are covered by the manufacturer's comprehensive warranties. No matter where you live within the US., the manufacturers provide complete and documented warranties with every product.
Disclaimer
We make every effort to ensure that the prices listed on our web site are accurate. The showerbuddy.com
will not be held liable for any typographical errors or prices listed in error
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