Returns Policy

We will gladly accept returns/exchanges if we are notified within 30 calendar days of delivery. In order to expedite your return please complete the following steps:

Obtain a Return Goods Authorization (RGA) by calling 1-480-860-6876 We cannot accept returns without an RGA. All returns for defective merchandise or incorrectly shipped items will be returned at your expense.

Return all products in the original packaging. You must include with the return all manuals accessories and parts to obtain full credit. Following receipt of the merchandise a replacement will be shipped or we will credit your account. Collect shipments are not accepted.

Ship to the address instructed. Shipping to any other address will delay or prevent the processing of your return. An additional handling charge will be incurred if you ship to any other address than instructed.

If you wish to return a product for any reason other than defect or incorrect shipment, we gladly will accept the return with no questions asked. You must follow the RGA guidelines above and the following conditions apply: The customer is responsible for all shipping costs associated with the return. Item must be returned in new, resalable condition. A restocking fee of 15% will apply to all returns. After 30 days we are unable to accept any return.

Note:

• As stated in our Customer Satisfaction Guarantee, all returns are subject to a restocking fee, and some special order items are nonreturnable.
• In some cases a custom, special order item may be identified by the manufacturer as nonreturnable and/or non -cancelable. In such case you will be notified before we place the order with the manufacturer.
• We cannot accept damaged merchandise that was not inspected by the customer on the original delivery. If a customer signs for a delivery clear and does not note any damage, then it is the customer's responsibility to file a claim with the freight company to recoup damages.
• Shipping charges are not refundable
• Nationwide Warranty Protection
  Buy with peace of mind. We sell quality products from companies you trust. No matter where you live within the US, the manufacturer provides a complete and valid warranty with every product.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Showerbuddy.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Showerbuddy.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.